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  • How long do we take to ship?
    All orders will be processed in 3-5 business days. If you have any questions or concerns please email us For all tracking inquires you will receive a email providing a tracking number when our shipping carrier has received your order.
  • Do we offer refunds?
    XV The Brand does not offer refunds under any circumstance. If you have any problems with your order please contact us via email
  • Do we offer exchanges?
    XV The Brand does not offer exchanges if you have any questions please contact us via email .
  • Does XVTHEBRAND offer expedited shipping?
    Yes we do offer expedited shipping! The shipping method is available at check out.
  • Are your extensions 100% virgin?
    Yes XVTHEBRAND offers 100% virgin BrazilIan hair of the highest qualit.
  • How long will my extensions last?
    With the proper care our extensions will last you 3 or more years
  • How many bundles are recommended for installation?
    The amount of bundles you need depends On your desired look your trying to achieve. Usually 3 bundles for fullness but for extra fullest we recommend 4-5 bundles.
  • Can we makes changes to an order after the order is placed?
    If you notice You’ve made an error after your order was placed please email or text us immediately. Once the order has been processed and shipper changes can no longer be made.
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